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Frequently Asked Questions

Welcome to our Help Center. Here you will find everything you need to know about booking your stay, payments, and our house policies.

Booking & Payments

How do I secure my reservation?

To confirm your booking, we require a 50% down payment of the total rental cost at the time of reservation. This secures your dates on our calendar.

When is the remaining balance due?

The remaining 50% of the rental fee is due no later than 24 hours prior to your scheduled check-in. Note, failure to pay the balance by this deadline may result in the cancellation of your reservation according to our policy.

Is there a security deposit?

Yes. A refundable security deposit of $150 is required for all stays. This is typically collected at the same time as your final balance payment (24 hours before arrival).

Cancellation & Refunds

What is your cancellation policy?

We operate a Moderate Cancellation Policy. We understand plans change, so we offer a tiered refund structure based on how early you notify us:

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  • If you cancel 14 days or more before check-in, 100% of your down payment is refunded.

  • If you cancel between 7 and 13 days before check-in, 50% of your down payment is refunded.

  • If you cancel less than 7 days before check-in, the down payment is forfeited and there will be no refund.

How are refunds processed?

Refunds are processed to the original method of payment. Please allow 5-7 business days for the funds to appear in your account depending on your bank's processing times. Service and processing fees are non-refundable unless the cancellation is made within the 100% refund window.

Security Deposit & House Rules

When will I get my security deposit back?

Your $150 security deposit will be refunded within 7 days of check-out, provided a property inspection confirms no damages or rule violations.

What causes a deduction from the security deposit?

We want you to enjoy your stay, but we must protect our property. The deposit (in whole or in part) may be withheld for:

  1. Damage: Any damage to furniture, appliances, or structure beyond normal wear and tear.

  2. Excessive Cleaning: Stains on upholstery/linens, unwashed dishes, or trash left throughout the unit requiring deep cleaning.

  3. Missing Items: Loss or theft of towels, decor, electronics, or keys/fobs.

  4. Rule Violations: Smoking inside the unit, bringing unauthorized pets, or exceeding the maximum occupancy limit listed on your booking.

Check-in & Logistics

What are the Check-in and Check-out times?

  • Check-in: 3:00 PM (or later)

  • Check-out: 11:00 AM

  • Early check-in or late check-out is subject to availability and may incur an additional fee.

How do I check in?

Once your final balance and security deposit are received, you will be sent check-in instructions and access codes 24 hours prior to your arrival.

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Still have questions? Please contact our support team at alakecourt@gmail.com and we will be happy to assist you!

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